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  1. 22 Jan 2015

    Commenting on the publication today of ‘Scotland in the United Kingdom: An enduring settlement’ by the UK Government, following the Smith Commission recommendations, Citizens Advice Scotland’s Chief Executive Margaret Lynch said:

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  2. 20 Jan 2015

    Citizens Advice Scotland’s Chief Executive Margaret Lynch has written to the Secretaries of State for Scotland and Work and Pensions calling for a halt to the introduction of the new Personal Independence Payments (PIP) to claimants in Scotland in light of this benefit being one that will be devolved to the Scottish Government.

    Speaking just days before the draft legislation based on Smith Commission is due to be published, Margaret Lynch said:

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  3. A survey reviewing the practices of online retailers in Scotland.

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  4. 12 Jan 2015

    Scotland’s Financial Health Service (SFHS) was launched on 3rd December by the Scottish Government to provide a one-stop portal for people living in Scotland. The SFHS site aims to act as a hub of information and a signposting site directing people to the most appropriate organisation to get help.

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  5. 12 Jan 2015

    Commenting on the announcement from the Treasury this morning that Pension wise is the name being used by all those providing pensions guidance from April 2015 which includes Citizens Advice Scotland, Margaret Lynch, Chief Executive of Citizens Advice Scotland, said:

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  6. 7 Jan 2015

    Commenting on the Scottish Government announcement that a further year of welfare mitigation funding will be made available to Scottish Citizens Advice Bureaux in 2015/16, Citizens Advice Scotland Chief Executive Margaret Lynch said:

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  7. 15 Dec 2014

    Citizens Advice Scotland has welcomed the news that the UK’s nine biggest banks have agreed to provide free basic bank accounts by the end of 2015.

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  8. 12 Dec 2014

    A lack of government protection could be costing victims of phone crime up to £4 million each year, UK-wide. That’s according to new analysis from Citizens Advice and Citizens Advice Scotland.

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  9. 9 Dec 2014

    Citizens Advice Scotland has responded to the news that two fifths of Scottish households are in fuel poverty.

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  10. 8 Dec 2014

    Senior figures from civic Scotland will meet in Glasgow Monday 8th December to launch a new group which aims to examine the impact of welfare reforms on Scotland, and bring forward proposals to fix the system.

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  11. 1 Dec 2014

    A new report published by Citizens Advice Scotland exposes the worrying shortcomings in childcare provision in Scotland. In particular, it says that many CAB clients find that provision is either too expensive or simply doesn’t exist in a way that works for them.

  12. 26 Nov 2014

    Research commissioned by Citizens Advice Scotland and carried out by the respected Fraser of Allander Institute, a leading economic research unit, has concluded that Citizens Advice Bureaux Services in Scotland made an economic contribution to the common good of £168.7m in 2013/14.

  13. 24 Nov 2014

    • This week marks two years since the introduction of the Payday Loan industry’s voluntary charter to govern their conduct.
    • Citizens Advice Scotland closely monitored payday lenders’ behaviour – and we made recommendations as to what needed to be done.
    • Nine out of Citizens Advice Scotland’s ten recommendations outlined last year have been met – but the industry’s products are still causing issues for thousands of consumers in Scotland.
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  14. 19 Nov 2014

    Dear All,

    As part of our ongoing rural deliveries campaign, Citizens Advice Scotland (CAS) is undertaking a second review of the practices of online retailers who deliver in Scotland. We are attempting to determine whether online retailers have improved their practices since the last review and the launch of the Statement of Principles for parcel deliveries.

  15. 18 Nov 2014

    Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake a review of the Customer Forum for Water. The Customer Forum was established in 2011 to give customers a say in the process of setting water charges in Scotland. The lifespan of the current Customer Forum is due to come to an end in early 2015, and CAS and our partners are committed to undertake a review of the Forum.

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  16. 17 Nov 2014

    In an opinion piece which originally appeared in The Scotland on Sunday, CAS Chief Executive Margaret Lynch set out CAS's position on the timetable for the devolution of welfare:

    IT IS said that unreasonable haste is the direct road to error, and one can’t help but wonder if the timetable set for the Smith Commission is entirely sensible given the complexity of issues it has to consider and the avalanche of responses from civil society organisations around Scotland.

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  17. 14 Nov 2014

    As Ofgem launches a formal investigation into Scottish Power’s customer service and complaint handling, Citizens Advice Scotland is highlighting figures showing complaints about the supplier doubling since the start of this year.

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  18. 13 Nov 2014

    Citizens Advice Scotland has called on the Smith Commission to continue its work beyond its current timetable, so it can come to more considered conclusions about the future shape of welfare policy in Scotland.

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  19. 12 Nov 2014

    On Tuesday 11th November, The Armed Services Advice Project was subject to a Members' Debate in The Scottish Parliament.

    The work of the project attracted praise from across the Chamber, and excerpts can be read below, and full video can be watched below.

  20. 11 Nov 2014

    CAB service wins over £3.5m for Scotland’s Armed Services community

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