Legal Information
Copyright statement
The contents of these pages are copyright © Citizens Advice Scotland. You may download to a local hard disk and print extracts from this web site for your personal use. You may also recopy downloaded extracts to others provided you do not do so for financial gain.
However, reproduction of part or all of the contents in any form is prohibited unless for review or referral. None of the content of this web site may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other) without prior permission.
CAS privacy policy
Last Updated: 1st September 2004
Citizens Advice Scotland (CAS) is committed towards protecting the privacy of its website visitors and members. This privacy notice explains our online information practices and the various measures taken to protect your privacy and security.
Information Collection
The CAS website may collect information at various points, which are described below:
Registration
In order to register with the website and gain access to the additional features and services, we require the following information:
- Username and Password: This information is collected so that we can differentiate members from non-members and thus provide access to the site as appropriate
- E-mail Address: This information is collected so that we can confirm registration and also send any requested communications. We will not send you marketing information unless you give us your explicit permission – see below
- Name; Organisation’s address – This information allows us to better understand our members and personalise our services.
- Subscriptions: This information is needed so we know what e-mail communications, if any, you wish to receive from us.
Query Form
When contacting CAS, our query form requires that you provide the following information:
- Name; e-mail address: This is required so that we can reply personally to any queries.
Please note that CAS will not retain these details for information/marketing purposes unless you explicitly allow us to by registering for e-mail updates on our website.
Use of information
In addition to the above uses, the CAS website also analyses the information acquired via the website to help understand how the site/services are being used thus allowing it to identify possible improvements etc.
Various statistics and information relating to the site are collected on a regular basis and these may occasionally be communicated to selected partner organisations e.g. X number of individuals visited a certain area of the website. In such a scenario, the information is presented in an ‘aggregate’ format i.e. no personal information is presented allowing individual identification.
In short, CAS will never provide your personal information to any outside parties, or use your personal information in ways unrelated to those described, without your prior confirmed consent.
Finally, we do not collect or process any personal data that is deemed ‘sensitive’ e.g. medical condition, racial or ethnic origin etc, other than the collection and processing of personal data as to racial or ethnic origin and/or disability as is necessary for the purpose of identifying or keeping under review the existence or absence of equality of opportunity or treatment between persons of different racial or ethnic backgrounds or persons of different physical or mental health or conditions.
Registered Office Address
Scottish Association of Citizens Advice Bureaux - Citizens Advice Scotland (Scottish charity number SC016637)
1st Floor, Spectrum House
2 Powderhall Road
Edinburgh
EH7 4GB
Telephone: 0131 550 1000
Fax: 0131 550 1001
E-mail: info@cas.org.uk
Website: www.cas.org.uk
Need advice? www.adviceguide.org.uk
Citizens Advice Scotland is the operating name of Scottish Association of Citizens Advice Bureaux.
Company and VAT number
The company number for CAS is 89892 and the VAT number for Citizens Advice Scotland is 553540158.
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