Gas and electricity problems

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CAS briefing paper Published 9 January 2008 Format: A4, 2 pages ISBN: Price per hardcopy: Free [downloads are free]

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Summary

This briefing highlights how power companies continue to cause misery for CAB clients in Scotland through inaccurate, confusing and contradictory bills, mistaken or harsh debt recovery, delays in fixing or recalibrating pre-payment meters and lengthy delays and frustration in contacting companies to resolve complaints.