About the Scottish CAB service

What is the Scottish CAB Service?
The Scottish Citizens Advice Bureau (CAB) service is made up of:

• Citizens Advice Scotland (CAS)– a national umbrella body that provides essential services to Scottish citizens advice bureaux
• Citizens advice bureaux – independent, local charities that are members of Citizens Advice Scotland.  Bureaux provide advice and information to people in need in over 200 locations

The aims of the Scottish CAB Service
The Scottish CAB Service is united by two aims:
 

• to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their need effectively

and, equally

• to exercise a responsible influence on the development of social policies and services, both locally and nationally.
  
  CAS and Scottish bureaux work together to achieve these aims.

A service with principles
The CAB Service is led by 12 principles that guide the work we do.  These 12 principles are:
 

• A free service
• Confidentiality
• Impartiality
• Independence
• Accessibility
• Effectiveness
• Community accountability
• The client’s right to decide
• A voluntary service
• Empowerment
• Information retrieval
• A generalist service

 
You can also read more about the CAB Service 12 Principles.

We also operate an equal opportunities policy:  The Scottish CAB Service believes that no job applicant, worker, volunteer or client should receive less favourable treatment than another on grounds of age, disability, gender, race, religion or belief or sexual orientation. There is no situation in which the CAB Service will discriminate unfairly.

In addition to our moral responsibility we recognise our obligation under equalities legislation and will work to comply with the guidance issued by the Equality and Human Rights Commission.