About the Scottish CAB service

What is the Scottish CAB service?
The Scottish Citizens Advice Bureau (CAB) service is made up of:

• Citizens Advice Scotland (CAS)– a national umbrella body that provides essential services to Scottish citizens advice bureaux
  
• Citizens advice bureaux – independent, local charities that are members of Citizens Advice Scotland.  Bureaux provide advice and information to people in need in over 200 locations

The aims of the Scottish CAB service
The Scottish CAB service is united by two aims:

• to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their need effectively

and, equally

• to exercise a responsible influence on the development of social policies and services, both locally and nationally.
  CAS and Scottish bureaux work together to achieve these aims.

A service with principles
The CAB service is led by 12 principles that guide the work we do.  These 12 principles are:

• A free service
• Confidentiality
• Impartiality
• Independence
• Accessibility
• Effectiveness
• Community accountability
• The client’s right to decide
• A voluntary service
• Empowerment
• Information retrieval
• A generalist service

You can also read more about the CAB Service 12 Principles.

We also operate an equal opportunities policy:  the CAB Service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, age, disability or sexuality.