National Reports

Citizens Advice Scotland (CAS), our 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer helpline, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.  

In 2016-17 the Citizens Advice Service network helped over 309,000 clients and dealt with over one million advice issues within the UK. With support from the network clients had financial gains of over £144 million and our self-help website received approximately 3.5 million unique page views.

National Reports


The 2016-17 national reports are due to be published during September.


Advice in Scotland 2015-16 - annual report providing analysis of evidence gathered by the Citizens Advice Service in Scotland, including a summary briefing.

Face Value Impact Report 2015-16 - report providing evidence of the value of the Citizens Advice Service in Scotland. 

Citizens Advice Service Statistics 2015-16 - briefing on advice given; client demographics based on a annual survey of CAB clients undertake for 4 weeks in November 2015; map of coverage within the 4 weeks and comparison to SIMD data.

CAB Staffing, Funding and National Statistics 2015-16 - briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

CAS publications using statistical evidence can be access from

Please note:

  • Citizens Advice Direct, the Citizens Advice Consumer Service and the Extra Help Unit are available to anyone in Scotland. We include their issue numbers in our overall statistics but not in profiles which are on a geographic basis.

  • Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after extraction.

  • CAB are represented in 30 of Scotland’s 32 local authority areas but not in South Ayrshire or Inverclyde. Therefore Scotland profiles are used for these areas, where appropriate.