Recent Publications

Patient Advice and Support Service
Housing issues in Scotland With the deadline for the 2012 Homelessness Commitment approaching, and Housing Benefit reforms in place, with more on the way, CAS has written a number of briefings for parliamentarians concerning housing issues in Scotland.
From pillar to post This report examines the impact of the IB/ESA migration on the 170,000 claimants who are to be reassessed in Scotland and the wider impact this will have on advice services, labour markets, and the economy.
Big Energy Week: Summary report This summary report outlines the activities, events and results of the “Big Energy Week” campaign, co-ordinated by Citizens Advice Scotland in January 2012.
Fair employment: Why Scotland's workers need a Fair Employment Commission The recession has a created a situation in which poor employment practices are more common. Based on case evidence from citizens advice bureaux, which shows numerous examples of poor employer behaviour, this report argues that it is in the interests of both employees and good employers that a Fair Employment Commission be establised to help enforce employment rights and responsibilities.
Free delivery* This report shows that consumers in rural and remote areas of Scotland are often refused delivery or charged more than people in urban areas when ordering goods online.
Advice in Scotland 2010/11 Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country. Providing new and in depth information on the hundreds of thousands of people in Scotland who use a bureau for advice every year, this report shows the key problems experienced by clients across the country.
Being young being heard Citizens Advice Scotland’s new report, Being Young Being Heard, outlines the impact of the recession on young people in Scotland in their own words.
Crimes of persuasion: Scams and their victims This report uses evidence from citizens advice bureau across Scotland to show the impact scams can have on the most vulnerable in society. By raising awareness of the issue and offering advice on how to protect from scams, we hope to educate and empower consumers and make it harder for scammers to operate.
Scottish Government Spending Review & Draft Budget Submissions from Citizens Advice Scotland to Scottish Parliament committees, regarding the scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13.
Debt (mis)management Citizens Advice Scotland’s latest evidence report, Debt (mis)management, looks at the problems with debt management companies that have been reported by CAB clients.

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