- Patient Advice and Support Service (213kb)
May 2012
This briefing sheet provides and explanation of the new Patient Advice and Support Service.
- Young people and employment (245kb)
November 2011
The fourth briefing sheet in a series looking at problems young people are experiencing in the recession. For more information please look at our 2011 report, Being Young Being Heard.
- Young People and benefits (267kb)
October 2011
The third in a series of briefing sheets produced from the CAS report 'Being Young Being Heard'. This briefing focus on the specific issues young people face in the welfare system.
- Young people and housing (368kb)
September 2011
Citizens Advice Scotland’s latest briefing in our series on the problems facing young people in Scotland. The briefing details many of the housing issues that young people face in Scotland, including high house prices, expensive private lets, a lack of affordable housing, and subsequent homelessness problems.
- JSA Sanctions briefing sheet (125kb)
August 2011
This briefing sheet looks at the sharp rise in sanctions and the unhelpful effects they have on the people affected, as well as recommendations for improving the system.
- Telecommunications Problems (311kb)
April 2011
This briefing looks at problems with mobile phone, landline, and internet services including unclear terms and conditions, hidden costs, and mis-selling.
- Being Young Being Heard briefing (387kb)
February 2011
The briefing which accompanies Citizens Advice Scotland’s new report, Being Young Being Heard.
- Banking on the Basics briefing sheet (125kb)
November 2010
Briefing sheet which accompanies the evidence report Banking on the Basics - an outline of issues experienced by people living in Scotland in accessing basic bank accounts.
- Relative Value briefing sheet (116kb)
October 2010
Briefing sheet to accompany the Relative Value report on kinship carers in Scotland
- IASS: supporting you with your health concerns (117kb)
June 2010
Briefing sheet which explains the IASS service.
- Fully Charged (116kb)
June 2010
Briefing sheet to accompany the Fully Charged report which focused on bank charges and their affect on CAB clients.
- Drowing in Debt: Older CAB debt clients (160kb)
November 2009
Drowning in debt briefing sheet which focuses on older people and debt (2009)
- Employment and Support Allowance (122kb)
October 2009
Briefing which provides a summary of issues encounterd by clients applying for and/or claiming ESA.
- Social Policy Statistics briefing sheet 2008/09 (198kb)
August 2009
A summary of advice code statistics for Scottish bureaux between April 2008 and March 2009.
- Drowning in Debt: Low Income (159kb)
June 2009
Drowning in Debt briefing sheet which focuses on clients with low incomes.
- Drowning in Debt (375kb)
June 2009
Briefing sheet relating to CAS report on multiple debt.
- Drowning in Debt: Young People (161kb)
June 2009
Drowning in Debt briefing sheet which focuses on young clients.
- Drowning in Debt: Sick and Disabled (161kb)
June 2009
Drowning in Debt briefing sheet which focuses on clients with ill health or disabilities.
- Drowning in Debt: Creditor Behaviour (161kb)
June 2009
Drowning in Debt briefing sheet which focuses on creditor behaviour.
- Drowning in Debt: Lone Parents (162kb)
June 2009
Drowning in Debt briefing sheet which focuses on clients who are lone parents.
- Drowning in Debt: Coping with Debt (163kb)
June 2009
Drowning in Debt briefing sheet which focuses on how clients cope with debt.
- Social policy statistics 2007/08 (153kb)
May 2009
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2007/08
- Kinship Care (112kb)
March 2009
Briefing sheet exploring the issues faced by people looking after children that are not their own.
- Services offered by CAS to member bureaux (108kb)
March 2009
A summary of the services offered by CAS to our member citizens advice bureaux including training, information services, and social policy work.
- The Credit Crunch (118kb)
February 2009
Briefing which outlines the impact the credit crunch has had on Scottish CAB clients.
- Social Housing (128kb)
December 2008
Briefing which considers the problems experienced by CAB clients living in social housing.
- Homeowners (128kb)
December 2008
Briefing sheet which looks at the issues homeowners face in Scotland.
- Homelessness (130kb)
December 2008
Briefing which outlines the increase in homelessness issues that bureaux have dealt with since 2000.
- Private Rented Accommodation (130kb)
December 2008
Briefing which examines the problems experienced by CAB clients living in private rented accommodation.
- Older People and Debt (121kb)
October 2008
Briefing which outlines the key findings from the Growing Old Together research report.
- Continental Drift (121kb)
October 2008
Briefing sheet which outlines the key findings of the Continental Drift report on A8 migrant workers and their advice needs.
- Debt Arrangement Scheme (118kb)
October 2008
A summary of the CAS research into the accessibility of the Debt Arrangement Scheme for CAB clients.
- All in a Days Work (239kb)
July 2008
Briefing sheet on employment.
- Out of Work Problems (240kb)
July 2008
Briefing sheet on employment ending and issues clients face.
- Barriers to Employment (236kb)
July 2008
Vulnerable clients are struggling to overcome the barriers that stand between them and employment.
- Social policy statistics 2006/07 (287kb)
February 2008
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2006/07.
- Gas and Electricity (117kb)
January 2008
Briefing which highlights how power companies continue to cause misery for CAB clients through inaccurate, confusing, and contradictory bills.
- Community Charge (1817kb)
December 2007
Briefing which finds that poll tax debts of up to 18 years are still being pursued in Scotland.
- SACAB Membership Scheme annual report 2007 (112kb)
November 2007
Summary of the achievements of bureaux as reported in the Membership Scheme Annual report.
- Social policy statistics report 2006/07 (145kb)
October 2007
Social policy statistics report 2006/2007.
- Payment Protection Insurance (125kb)
April 2007
Briefing examining payment protection insurance (PPI).
- Post Office Networks (127kb)
April 2007
Briefing looking at the Post Office networks and the potential impact of branch closures on clients
- Paying the price: clients with mental health issues (261kb)
March 2007
Briefing which focuses on CAB clients from the disability and sickness research with mental health issues.
- CSA (128kb)
February 2007
- The CAB Service Information System (101kb)
February 2007
Briefing paper describing the information system that CAS provides to bureaux.
- Paying the Price (465kb)
July 2006
Briefing sheet summarising the key findings of CAS's disability and sickness research.
- Prescription charges (455kb)
June 2006
Briefing sheet on prescription charges, which can act as a barrier to treatment and contribute to inequalities in health.
- Migrant workers (116kb)
May 2006
Briefing paper on the experiences of CAB clients who are migrant workers in Scotland.
- Bank charges (113kb)
May 2006
A briefing about bank charges which can exacerbate CAB debt clients.
- Social policy statistics 2004/05 (68kb)
February 2006
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2004/05.
- Council Tax (71kb)
January 2006
Briefing decribing the sorts of issues faced by CAB clients in relation to council tax and council tax benefit.
- Quality standards and the Scottish CAB Service (55kb)
November 2005
Briefing sheet that outlines the Membership Scheme that all citizens advice bureaux in Scotland must comply with.
- JSA and ad-hoc workers (110kb)
June 2005
Briefing that examines eligibility for JSA amongst a specific client group: ad-hoc workers.
- Crisis Loans Applications (128kb)
June 2005
Briefing describing the problems faced by both bureau clients and advisers in trying to access crisis loans through the new system of telephone applications.
- Consumer Scams (50kb)
March 2005
Briefing sheet to raise awareness of the types of scams CAB clients bring to bureaux.
- Bank Arrestments (71kb)
January 2005
Briefing outlining the problems associated with bank arrestments, a particularly harsh from of debt recovery.
- Post Office Card Accounts (56kb)
August 2004
Briefing sheet on post office card accounts.
- Debt - On the Cards (54kb)
January 2004
Briefing based on the CAS report On the Cards.
- Disability and Sickness Benefits (81kb)
December 2003
Briefing based on CAS's report 'Riding the Benefits rollercoaster'.
- CAB Service: Advice is good for your health (59kb)
August 2003
Briefing highlighting the work of CAB outreach services in healthcare settings.
- Tax Credit and Debt problems (54kb)
Briefing sheet on tax credit and debt problems.
