- Remote Communities (141kb)
April 2012
Citizens Advice Scotlands response to the OFT's consultation on the issues faced by remote communities was written in consultation with CAB, and highlights both the particular issues faced by CAB clients.
- A Response to the OFT annual plan 2012/13 (104kb)
February 2012
The key priority areas for citizens advice bureau clients primarily relate to the work of the OFT in the consumer credit and financial products markets. This response outlines the areas of work which we would like to see the OFT continue as priorities, and highlights areas of concern for further consideration by the OFT.
- Free delivery* (1107kb)
December 2011
This report shows that consumers in rural and remote areas of Scotland are often refused delivery or charged more than people in urban areas when ordering goods online. Citizens Advice Scotland is urging online retailers to ensure that they comply with the law on distance selling, reform their delivery policies so that any charges are kept to a minimum and offer delivery via Royal Mail wherever possible.
- Crimes of Persuasion (496kb)
October 2011
This report uses evidence from CAB across Scotland to show the impact scams can have on the most vulnerable in society. It also shows how scams are increasing in scope and spreading into all of the advice areas offered by bureaux. By raising awareness of the issue and offering advice on how to protect from scams, we hope to educate and empower consumers and make it harder for scammers to operate.
- Interim response to the consultation on Empowering and Protecting Consumers (294kb)
September 2011
CAS interim response to the BIS Empowering and Protecting Consumers consultation.
- Consumer redress for misleading and aggressive practices (121kb)
July 2011
Response from Citizens Advice and Citizens Advice Scotland to the Law Commission and the Scottish Law Commission. The response supports the objective to gain straightforward private rights of redress for misleading and aggressive practices.
- Desperate times, desperate consumers (922kb)
June 2011
The current economic recession has provided rogue traders with opportunities to make money out of desperate consumers seeking to manage their restricted finances. Citizens Advice Bureaux in England, Wales and Scotland have been reporting the scams experienced by consumers.
- Tackling Unexpectedly High Bills - OFCOM consultation (247kb)
June 2011
Response to OFCOM's consultation on tackling unexpectedly high bills or 'bill shock' in telecommunications . Views sought on why these occur, the impact of these bills, and preventative measures.
- Telecommunications Problems (311kb)
April 2011
This briefing looks at problems with mobile phone, landline, and internet services including unclear terms and conditions, hidden costs, and mis-selling.
- Cashing In (278kb)
March 2011
This joint report by Citizens Advice and Citizens Advice Scotland describes how people struggling as a result of the recession are being targeted by firms who phone or text out of the blue offering to help find a loan. People are then charged a hefty fee for a loan that often fails to materialise, and cannot get their money back.
- OFT and LBRO consultation on the operation of the BIS Civil Sanctions Pilot (83kb)
February 2011
Joint response from Citizens Advice and Citizens Advice Scotland to the OFT and LBRO consultation on the operation of the BIS Civil Sanctions Pilot.
- Citizens Advice Scotland's response to the Consumer Credit review (295kb)
December 2010
CAS has responded to the Department of Business, Innovation and Skill's call for evidence on the consumer credit and personal insolvency review. The review looks at issues, practices and policies around store cards, credit cards, high cost credit products, debt remedies and credit related debt issues.
- Advice in Detail - Consumer (1111kb)
December 2010
This report is a detailed look at the consumer issues that clients bring to the Scottish CAB Service.
- Public Bodies Bill - briefing for Scottish Lords (147kb)
November 2010
CAS’s briefing for Scottish Lords in relation to the Public Bodies Bill Stage 2 debate in the House of Lords.
- E-Consumer Protection (91kb)
September 2010
Response from CAS on OFT consultation on e-consumer protection.
- BIS Civil Sanctions Pilot (162kb)
May 2010
A consultation on the pilot operation of civil sanction powers for consumer law enforcement.
- Consumer Advocate Consultation Response (216kb)
March 2010
joint response from CAS and Citizens Advice (England and Wales) to the BIS consultation on 'The Role and Powers of the Consumer Advocate'.
- Post Office Banking Consultation Response (110kb)
March 2010
CAS's response to the UK Government's consultation on developing the banking and financial services available at the PO.
- A Better Deal for Consumers (107kb)
January 2010
A Better Deal for Consumers: Review of the Regulation of Credit and Store Cards.
- OFT Consumer Credit Review (48kb)
June 2009
Consultation response which outlines the problems faced by bureaux clients in the consumer credit sector.
- Post Office Network review (420kb)
April 2007
Consultation response which outlines clients and advisers experiences relating to the PON.
- Post Office Networks (127kb)
April 2007
Briefing looking at the Post Office networks and the potential impact of branch closures on clients
- Out of Pocket (87kb)
July 2006
CAB evidence on the impact of fee charging cash machines.
- Consumer Scams (50kb)
March 2005
Briefing sheet to raise awareness of the types of scams CAB clients bring to bureaux.
- Post Office Card Accounts (56kb)
August 2004
Briefing sheet on post office card accounts.
