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About the Scottish CAB Service
About the Scottish CAB Service publications
- Advice in Scotland 2010/11 (2081kb)
December 2011
Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country. Providing new and in depth information on the hundreds of thousands of people in Scotland who use a bureau for advice every year, this report shows the key problems experienced by clients across the country.
- Empowering and protecting consumers (188kb)
October 2011
CAS’ response to the government consultation on the simplification of the consumer landscape, including the transfer of Consumer Direct's advice-giving work to Citizens Advice Scotland and Citizens Advice (England and Wales) in April 2012.
- Working with the Scottish CAB Service: a guide for parliamentarians (1276kb)
July 2011
MigRes - Pol brief
A guide for Parliamentarians to the work of the Citizens Advice Bureau Service in Scotland. The guide provides information on how MSPs and Scottish MPs can help their constituents on a range of issues including debt, advice, housing and employment.
- Annual report 2009/10 (A2) (7117kb)
November 2010
CAS's annual report 2009/10. Further copies and the full financial expenditure report are available on request.
- Corporate Plan 2011-2014 (96kb)
November 2010
CAS's corporate plan for period 2011-2014.
- Annual report 2009/10 (A3 print version) (6861kb)
November 2010
CAS's annual report 2009/10. Further copies and the full financial expenditure report are available on request.
- Advice in Scotland 2009-2010 (795kb)
October 2010
Advice in Scotland 09/10 is the first in a series of reports that look in detail at the people who use the service and the problems that they experience in their lives. The reports will be of great interest to policy makers, advice givers, businesses, and anyone with an interest in the major issues that affect people across Scotland. This report looks at those who seek advice and the broad areas of problems that they bring.
- Volunteer adviser leaflet (4937kb)
May 2010
leaflet explaining a little about the role of a volunteer adviser in a Scottish citizens advice bureau.
- The Scottish CAB Service: the public verdict (233kb)
March 2010
Results of latest poll by Ipsos MORI Scotland.
- Social Policy Successes 13 (1221kb)
March 2010
Social Policy Successes. Issue 13 Jan 2009 to March 2010.
- Credit Crunch funding briefing for debt debate (30kb)
December 2009
Credit crunch funding needs to be continued for bureaux post March 2010 - this is a briefing for politicians regarding this funding.
- CAS financial statements 2008/09 (2137kb)
November 2009
CAS financial statements 2008/09.
- Membership Scheme Standards version 9.doc (82kb)
November 2009
To ensure compliance with all six conditions of membership each member and probationary member citizens advice bureau is required to submit itself to audit by the CAS audit team.
- Annual report 2008/09 (2420kb)
November 2009
CAS Annual Report covering the period 2008-2009.
- Social Policy Statistics briefing sheet 2008/09 (198kb)
August 2009
A summary of advice code statistics for Scottish bureaux between April 2008 and March 2009.
- Social policy statistics 2007/08 (153kb)
May 2009
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2007/08
- Services offered by CAS to member bureaux (108kb)
March 2009
A summary of the services offered by CAS to our member citizens advice bureaux including training, information services, and social policy work.
- Social Policy Successes 12 (813kb)
December 2008
Social Policy Successes. Issue 12 July to December 2008.
- Annual Report 2007/08 (883kb)
November 2008
CAS Annual Report covering the period 2007-2008
- Corporate plan 2008-2011 (109kb)
November 2008
CAS's corporate plan for period 2008-2011.
- Social Policy Successes 11 (1515kb)
June 2008
Social Policy Successes. Issue 11 Jan to June 2008.
- Social policy statistics 2006/07 (287kb)
February 2008
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2006/07.
- Social Policy Successes 10 (58kb)
January 2008
Social Policy Successes issue 10. From Jan 07 to Jan 08.
- SACAB Membership Scheme annual report 2007 (112kb)
November 2007
Summary of the achievements of bureaux as reported in the Membership Scheme Annual report.
- Annual report 2006/07 (712kb)
November 2007
CAS Annual Report covering the period 2006-2007
- Social policy statistics report 2006/07 (145kb)
October 2007
Social policy statistics report 2006/2007.
- The CAB Service Information System (101kb)
February 2007
Briefing paper describing the information system that CAS provides to bureaux.
- Social Policy Successes 09 (61kb)
December 2006
Social Policy Successes. Issue 9 July to December 2006.
- Annual report 2005/06 (919kb)
November 2006
CAS Annual Report covering the period 2005-2006
- Social Policy Successes 08 (60kb)
June 2006
Social Policy Successes. Issue 8 Jan to June 2006.
- Volunteer older people leaflet (91kb)
May 2006
Leaflet promoting the benefits of volunteering in the Scottish CAB Service, aimed at older people
- Social policy statistics 2004/05 (68kb)
February 2006
Briefing sheet which gives a summary of the issues clients came to bureaux with in 2004/05.
- Annual report 2004/05 (1963kb)
November 2005
CAS Annual Report covering the period 2004-2005
- Quality standards and the Scottish CAB Service (55kb)
November 2005
Briefing sheet that outlines the Membership Scheme that all citizens advice bureaux in Scotland must comply with.
- Corporate Plan 2004-2007 (348kb)
November 2004
CAS Corporate Plan for period 2004-2007
- Annual report 2003/04 (1219kb)
November 2004
CAS Annual Report covering the period 2003-2004
- The 12 Principles of the Scottish CAB Service (68kb)
July 2004
- Social policy statistics report 2007/08 (137kb)
Social Policy evidence report of clients issues in 2007/08.
